Case Studies
Allsteel Case Study
 |
Industry: Manufacturing Products & Services: Producer of high quality office furniture. Website: http://allsteeloffice.com Business Challenge: Wanted a way to accurately measure the response performance of their customer service team. |
Southern Cross Travel Insurance Case Study
 |
Industry: Insurance/Travel Products & Services: Southern Cross Travel Insurance is part of the Southern Cross Healthcare Group and is one of New Zealand’s most respected and knowledgeable travel insurers. Website: http://www.scti.co.nz, http://www.scti.com.au Business Challenge: Seeking an email management system that would provide dramatic efficiency gains as well as strong email analytics. "Response Manager gives our team administrators the tools they need to ensure that our email workflow is operating as smoothly as possible" |
ING DIRECT Case Study
 |
Industry: Financial/Banking Products & Services: ING DIRECT USA is a large commercial bank that conducts all of its transactions with customers by phone, mail or on the web. Website: http://home.ingdirect.com/ Business Challenge: Needed an email management system that would provide them with full visibility, reporting and an audit-trail to fulfill the demands of a virtual bank. "Response Manager helps guarantee that we never drop the ball with any of our customer emails" |
Cal Spas Case Study
 |
Industry: Manufacturing Products & Services: Producer of home resort products, such as hot tubs, barbeque islands and saunas. Website: http://calspas.com Business Challenge: Wanted to dramatically lower their customer service email response time, and have a tool that allowed them to effectively measure their email response performance. "With Response Manager, we can ensure all of our emails are being responded to quickly,
and we get the numbers to back it up!" |
Location and Hours
220 King Street West Suite 200
Toronto, ON, Canada, M5H 1K4 Hours of Operation:
Mon. to Fri.
9am to 5pm EST
This email address is being protected from spambots. You need JavaScript enabled to view it. Phone Number:
416-239-4826 Ex. 242
Email Management Software
Email now accounts for the majority of communication between companies and their customers. How efficient is your organization at email management? Have you done everything you can to ensure that your customers are completely satisfied with your email customer service?
Response Manager
Since 1997, Response Manager, our email management software, has helped organizations in a variety of industries to dramatically improve their customer service email management.