Products & Services: Producer of high quality office furniture.
Business Challenge: Wanted a way to accurately measure the response performance of their customer service team.
Products & Services: Southern Cross Travel Insurance is part of the Southern Cross Healthcare Group and is one of New Zealand’s most respected and knowledgeable travel insurers.
Website: http://www.scti.co.nz, http://www.scti.com.au
Business Challenge: Seeking an email management system that would provide dramatic efficiency gains as well as strong email analytics.
"Response Manager gives our team administrators the tools they need to ensure that our email workflow is operating as smoothly as possible"
Products & Services: ING DIRECT USA is a large commercial bank that conducts all of its transactions with customers by phone, mail or on the web.
Business Challenge: Needed an email management system that would provide them with full visibility, reporting and an audit-trail to fulfill the demands of a virtual bank.
"Response Manager helps guarantee that we never drop the ball with any of our customer emails"
Products & Services: Producer of home resort products, such as hot tubs, barbeque islands and saunas.
Business Challenge: Wanted to dramatically lower their customer service email response time, and have a tool that allowed them to effectively measure their email response performance.
"With Response Manager, we can ensure all of our emails are being responded to quickly,
and we get the numbers to back it up!"