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Know exactly how long your agents take to respond to inbound emails. Measure productivity by agent, team or category. Identify trends over time. Display a real-time dashboard to empower employees
Automate message distribution, freeing up time & resources. Keep agents busy – but never overwhelmed. Choose from standard distribution methods or commission a custom solution.
Serious software. Serious customer service.
Emailtopia Response lowers the cost of transactions involving email by streamlining, automating and personalizing the entire inbound email lifecycle for group mailboxes. This includes intelligently routing inbound emails to agents, facilitating accurate and prompt responses and providing the tools to measure and audit email interactions.