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Help Us To Help You: How to Contact Support

Whether you experience an issue or if you need help with any of our features you can contact our knowledgeable and experienced support team at Emailtopia.

To contact Emailtopia support

Email us at support@emailtopia.com or call us at +1 (416) 239-4826 and select Option 2 for Support. For support contract holders, please refer to your support agreement for priority contact information as well as after-hours support information. For information on obtaining or renewing your support contract, please contact sales@emailtopia.com.

The most effective way to expedite your support ticket is to include a synopsis of the issue you are experiencing and attach your service logs and mail logs to the email. This will enable our support team to have a good idea of what is going on by the time they reach you to work towards a resolution.

Sending your log files

  1. The Response Manager service’s log files. These file are located in the Serverlogs and ServerLogs\oldServerLogs subdirectories of the Response Manager installation directory.

For example: C:\Program Files\emailtopia\Response Manager\Serverlogs\service.txt

For example: C:\Program Files\emailtopia\Response Manager\Serverlogs\oldServerLogs*.*

  1. Your mail logs. These are located in the Serverlogs\oldMailLogs subdirectory of the Response Manager installation directory.

For example: C:\Program Files\emailtopia\Response Manager\Serverlogs\oldMailLogs

For example: C:\Program Files\emailtopia\Response Manage\rServerlogs\Mail.log

  1. Attach your logs and send them via email to support@emailtopia.com
2018-05-31T18:05:39+00:00Newsletter Articles|