Emailtopia’s offices will be closed December 25th, 26th and January 1st. Please use your usual procedure for urgent or out-of-hour support.

To submit an urgent support request please send an email to support@emailtopia.com with the Response service log files for review. Please include “Urgent” in the subject line of the email.

Please forward the following log files (compressed with a ZIP utility, if possible) to support@emailtopia.com.

Not sure how to get the log files? Follow the steps below:

The Response Manager service’s log files. These files are located in the \Server\logs and \Server\Logs\oldServerLogs\ subdirectories of the Response Manager installation directory. For example:

C:\Program Files\emailtopia\Response Manager\Server\logs\service.txt

C:\Program Files\emailtopia\Response Manager\Server\logs\oldServerLogs\*.*

2. Your mail logs. These are located in the \Server\logs\oldMailLogs subdirectory of the Response Manager installation directory. For example

C:\Program Files\emailtopia\Response Manager\Server\logs\oldMailLogs
C:\Program Files\emailtopia\Response Manager\Server\logs\Mail.log

3. Execute the RM Test Utility and send the log file results.

Found in the Start / Program / Response Manager menu of your Response Manager server.