Emailtopia’s offices will be closed December 25th, 26th and January 1st. Please use your usual procedure for urgent or out-of-hour support.

To submit an urgent support request please send an email to with the Response service log files for review. Please include “Urgent” in the subject line of the email.

Please forward the following log files (compressed with a ZIP utility, if possible) to

Not sure how to get the log files? Follow the steps below:

The Response Manager service’s log files. These files are located in the \Server\logs and \Server\Logs\oldServerLogs\ subdirectories of the Response Manager installation directory. For example:

C:\Program Files\emailtopia\Response Manager\Server\logs\service.txt

C:\Program Files\emailtopia\Response Manager\Server\logs\oldServerLogs\*.*

2. Your mail logs. These are located in the \Server\logs\oldMailLogs subdirectory of the Response Manager installation directory. For example

C:\Program Files\emailtopia\Response Manager\Server\logs\oldMailLogs
C:\Program Files\emailtopia\Response Manager\Server\logs\Mail.log

3. Execute the RM Test Utility and send the log file results.

Found in the Start / Program / Response Manager menu of your Response Manager server.