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About Doug Long

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So far Doug Long has created 92 blog entries.

Maximizing Response RAM usage

Click here to return to newsletter page Is your server providing the maximum performance it can? It appears that there are some default registry settings that may occasionally prevent Emailtopia Response from accessing all the memory capcity that your server has to offer, adversely affecting the performance of the [...]

2018-12-04T16:09:01+00:00Newsletter Articles|

Migrating Mail Servers

Click here to return to newsletter page Response does its magic by identifying messages destined for a team inbox as they arrive on your corporate mail server, and processing them according to the business logic that has been set up. During the installation process one of the fundamental tasks is [...]

2018-12-04T16:56:33+00:00Newsletter Articles|

Response Across Teams

Click here to return to newsletter page Team collaboration and cooperation to complete tasks is a hallmark of any great organization. When teams collaborate effectively it creates winning conditions and great outcomes can result. Winning conditions such as having the best equipped team and agents for each stage of [...]

2018-12-04T16:06:16+00:00Newsletter Articles|

Golden Rule #1 Revisited

Click here to return to newsletter page Occasionally, Response users raise a support ticket because their reporting engine appears not to be accurately reflecting the response times of some users in a group mailbox. Often, it turns out that the reason for this is a misunderstanding over the importance [...]

2018-12-04T19:48:34+00:00Newsletter Articles|

Outbound Mail Rules

Click here to return to newsletter page One of the more frequent head-scratchers for new users of Emailtopia Response (and quite a few long-terms users too) concerns the set up and use of outbound rules. For inbound emails, the use of rules is a little more intuitive: as we [...]

2018-12-04T16:04:39+00:00Newsletter Articles|

Effective Use of Mail Rules

Click here to return to newsletter page Mail Rules can be a vital tool when used within your Group Mailbox.  You can create mail rules that automatically process incoming and outgoing messages. For example, you can automatically assign messages to specific users, move messages to different group mailboxes, send [...]

2018-10-04T14:54:12+00:00Newsletter Articles|

Adding New Users and Groups

Click here to return to newsletter page Intelligently utilizing our client’s resources to assist their customers is what Emailtopia has always encompassed. In today’s world of extreme specialization, organizations continue to develop more dynamic workflows, more so than ever a resolution for a customer email transaction can require multiple [...]

2018-10-04T14:53:34+00:00Newsletter Articles|

Response Across Your Organization

Click here to return to newsletter page While many Emailtopia deployments begin in a single department, there are several other teams of a typical organization that can benefit from the Emailtopia Response approach to managing their team inbox workflow. Customer Service is where many Emailtopia journeys begin. The ability [...]

2018-05-31T18:07:05+00:00Newsletter Articles|

Help Us To Help You: How to Contact Support

Click here to return to newsletter page Whether you experience an issue or if you need help with any of our features you can contact our knowledgeable and experienced support team at Emailtopia. To contact Emailtopia support Email us at or call us at +1 (416) 239-4826 and select [...]

2018-05-31T18:05:39+00:00Newsletter Articles|