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About Doug Long

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So far Doug Long has created 87 blog entries.

Effective Use of Mail Rules

Click here to return to newsletter page Mail Rules can be a vital tool when used within your Group Mailbox.  You can create mail rules that automatically process incoming and outgoing messages. For example, you can automatically assign messages to specific users, move messages to different group mailboxes, send [...]

2018-10-04T14:54:12+00:00Newsletter Articles|

Adding New Users and Groups

Click here to return to newsletter page Intelligently utilizing our client’s resources to assist their customers is what Emailtopia has always encompassed. In today’s world of extreme specialization, organizations continue to develop more dynamic workflows, more so than ever a resolution for a customer email transaction can require multiple [...]

2018-10-04T14:53:34+00:00Newsletter Articles|

Response Across Your Organization

Click here to return to newsletter page While many Emailtopia deployments begin in a single department, there are several other teams of a typical organization that can benefit from the Emailtopia Response approach to managing their team inbox workflow. Customer Service is where many Emailtopia journeys begin. The ability [...]

2018-05-31T18:07:05+00:00Newsletter Articles|

Help Us To Help You: How to Contact Support

Click here to return to newsletter page Whether you experience an issue or if you need help with any of our features you can contact our knowledgeable and experienced support team at Emailtopia. To contact Emailtopia support Email us at or call us at +1 (416) 239-4826 and select [...]

2018-05-31T18:05:39+00:00Newsletter Articles|

Group Mailbox Alias Feature

Click here to return to newsletter page The Group Mailbox Alias feature now comes standard with Response versions 6.5.3912 and newer. Previously only a single email address could be tied to a group mailbox. An email would be sent to a team address such as and replies would be sent [...]

2018-05-31T16:27:06+00:00Newsletter Articles|

Administration Reports

Click here to return to newsletter page How to effectively use Administration Reports Out of the box Emailtopia Response offers 30+ different reports that measure team and user performance. When Response’s standard reports aren’t enough Emailtopia is happy to work with our customers to provide custom reporting solutions. Is [...]

2018-03-28T16:23:35+00:00Newsletter Articles|

Server Settings in Web Admin

Click here to return to newsletter page What's in the Server Settings menu? Sometimes it’s helpful to know the status of your Emailtopia Response installation – either to check the number of available licenses if you need to add users or mailboxes to your Response environment, or to help [...]

2018-03-28T16:17:45+00:00Newsletter Articles|

Emailtopia On The Go

Click here to return to newsletter page What if I don’t have Outlook? Although the majority of Emailtopia customers access Response through their Microsoft Outlook desktop application, there are times when that is not possible or not desirable. There are two primary alternatives to this interface: a mobile mail [...]

2018-02-27T21:53:35+00:00Newsletter Articles|

Response Golden Rules – Refresher

Click here to return to newsletter page The Golden Rules of Emailtopia Response Every so often, it’s worthwhile taking a moment to remind ourselves of the basics to ensure we are all getting the most out of our Emailtopia software. This article looks back at the “Golden Rules” that [...]

2018-02-27T19:45:47+00:00Newsletter Articles|