Click here to return to newsletter page The Group Mailbox Alias feature now comes standard with Response versions 6.5.3912 and newer. Previously only a single email address could be tied to a group mailbox. An email would be sent to a team address such as info@mycompany.com and replies would be sent [...]

Click here to return to newsletter page How to effectively use Administration Reports Out of the box Emailtopia Response offers 30+ different reports that measure team and user performance. When Response’s standard reports aren’t enough Emailtopia is happy to work with our customers to provide custom reporting solutions. Is [...]

Click here to return to newsletter page What's in the Server Settings menu? Sometimes it’s helpful to know the status of your Emailtopia Response installation – either to check the number of available licenses if you need to add users or mailboxes to your Response environment, or to help [...]

Click here to return to newsletter page What if I don’t have Outlook? Although the majority of Emailtopia customers access Response through their Microsoft Outlook desktop application, there are times when that is not possible or not desirable. There are two primary alternatives to this interface: a mobile mail [...]

Click here to return to newsletter page The Golden Rules of Emailtopia Response Every so often, it’s worthwhile taking a moment to remind ourselves of the basics to ensure we are all getting the most out of our Emailtopia software. This article looks back at the “Golden Rules” that [...]

Click here to return to newsletter page Thread History: The lifecycle of an email Response offers the very best workflow visibility that encourages accountability from your group email teams, but do you know where to look when the message detail reports aren’t enough? Each email is assigned a thread [...]

Click here to return to newsletter page Emailtopia has announced the release of Response 6.5.3912 which includes several new feature enhancements over previous versions. Customers with a valid service and maintenance agreement have access to the upgrade at no additional charge. For any customers currently out of maintenance, please [...]

Click here to return to newsletter page Displaying large screen Response dashboards within the department means everyone can see how the team is tracking on email SLAs and backlog, and can help boost productivity. All you need to run the dashboard is a large screen and computer connected to [...]

Click here to return to newsletter page Connect Response to the Rest of Your Business Out of the box Emailtopia Response is a powerful workflow, tracking and reporting solution that allows significant configuration flexibility. Beyond the built-in flexibility, however, are options to extend Response to integrate with third-party applications.  [...]

Click here to return to newsletter page Send Log Files to Support Of course, we hope you don't have occasion to submit a ticket to our Support team. But in the unlikely event that you do need technical help or that your Response installation develops a problem, we obviously [...]