Setting up Emailtopia’s Response is simple, using the various guides that have been developed over the years. Browse through and reach out to us if you require any assistance in setting up Response for your company.
For versions of Emailtopia Response that include WebAdmin (i.e. v6.5 and above) the Standard Response tool includes a WYSIWYG editor for HTML emails, which has a simple button to embed images into the standard response [...]
When setting up Emailtopia Response for your company, take time to ensure that the "Send/Receive" Setting within the Tools menu in Outlook is configured properly. This setting determines when, or if, display information will be [...]
Below is our current Out-of-Office Exceptions list. We recommend you copy these into a system word list in Emailtopia Response and use it for ALL rules that send messages out as their action. This is [...]
If your Outlook client is automatically attaching a winmail.dat file to your messages, stopping it from doing so is fairly easy. This issue arises when Outlook tries to send out emails in RTF format, as [...]
Changing the timing of your Emailtopia's Response nightly batch can be done very easily: Change the nightly_batch_time="XX:XX" in the mailserver.xml to reflect the new time. Keep in mind that the 24 hour clock is being [...]
If your company uses Trend Micro Exchange anti-virus software on your Exchange mail server, you need to take the following step to make sure Emailtopia's Response will operate properly with this anti-virus software: Ensure that [...]