Start improving your team’s efficiency by ensuring that the right messages get to the right people at the right time.
- Distribution – choose from round-robin, load-balanced, or manual distribution
- Categories – assign messages to categories based on any criteria to drive flexible reporting
- Rules – route messages based on content, category, sender or more
- Schedules – maximize team productivity by setting mailbox and agent schedules
Accountability is the key to business success. Always know the status of every conversation. Never lose or overlook another email!
- Numbered conversation threads
- Complete archive
- Comprehensive search
- Full audit trail
KPIs at your fingertips! Add insight to email interactions through timely and relevant performance metrics.
- Report by agent, team or department
- Analyze performance of your custom email categories
- Measure against service level goals
- Share real-time metrics in dashboards
Integration and customization
Leverage your infrastructure. Keep your team working in familiar environments.
- Access emails through Outlook, web browser or mobile platform
- Integrate with CRM and ERP systems
- Custom development of reports and workflow processing scripts tailor-made for your business