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Who Uses It2018-07-11T20:24:38+00:00

Email Management System for Shared Mailboxes

Emailtopia has provided email management solutions to clients in the financial services and insurance industry for over a decade. The transportation industry has made use of our products even longer, nearly twenty years! From manufacturing, communications and travel industries to government and education projects, Response is an invaluable tool.

Financial Services & Insurance

Our financial clients include Southern Cross Travel Insurance, Strategic CS, CI Investments, GM Financial, TD Waterhouse Investor Services, SuperIQ, ZenBanx Holding Ltd. and Allianz Global Assistance.

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Transportation & Logistics

Our transportation and logistics clients include Erb Transport, CSA Transportation, Load1 LLC, Great Canadian Railtour Company Ltd, Diamond Parking, and TOTE Maritime.

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Manufacturing & Engineering

Our manufacturing and engineering clients include Spirax Sarco Inc., Union Gas, HNI Corporation, Tsubaki of Canada Limited, U.S. Tsubaki Holdings Inc., USHIO America Inc., Armstrong Fluid Technology, and Gosiger Inc.

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Technology & Communications

Our technology and communications clients include Compugen, Thomson Reuters, Hewlett-Packard, Radiant Communications, Brandshop, Jazz, Steve Madden Direct, and National Fulfillment Services.

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Travel, Tourism & Entertainment

Our travel and entertainment clients include Omni Hotels, Broadway.com, Mubasher Holidays, Ovation Travel Group, Emaar Burj Khalifa LLC, Aqua-Aston Hospitality LLC., and The Address Hotels & Resorts LLC.

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Government, NGOs & Education

Our clients include Export Development Canada, Nelson Education Ltd., Follett, MayoClinic.com, ICMA, Ontario Telemedicine Network, and the Ontario College of Trades.

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“By increasing our agents’ productivity, the rate we need to hire more agents is reduced; this directly reduces our costs. We’ve already realized a 327% ROI.”

– Director of Customer Service, Strategic CS

Companies we have worked with

Response Across the Organization

Emailtopia Response helps teams across all parts of an organization. Whatever your role, if you deal with messages sent to a shared email address, Response can help you operate more efficiently and make your work day more productive.

Customer Service

  • Reply quickly – send personalized standard responses in seconds
  • Ensure you meet service level expectations
  • Maintain a conversation between a customer and a designated agent

Technical Support

  • Integrate with popular CRM packages
  • Track and analyze patterns in email traffic
  • Set rules to assign email messages on particular topics to subject-matter experts

Accounting

  • Keep on top of AP and AR workflow
  • Maintain accurate version control for terms & conditions, wire transfer information etc
  • Use categories to track and report on communications with past-due accounts

Inside Sales

  • Automatically assign incoming emails to most appropriate agent
  • Eliminate the avoidance of difficult questions
  • Keep ahead of service level expectations from prospects

Operations

  • Track and report on internal vs external email volumes
  • Spot spikes in traffic to aid in workforce management and planning
  • Speed up on-boarding of new staff using automated approval workflow

Any Team

  • Do More: improve your team’s productivity
  • Do It Better: improve your team’s efficiency
  • Do It Quicker: improve email response times

Take a look at some case studies!

We’ve added several case studies for you to look through for a more in depth idea of how Emailtopia’s Response has been implemented in different industries. If you’re wondering how Emailtopia could help your company, contact us today.

“Within one week of implementing Response we cut our email backlog in half, and anticipate having zero backlog within the next month.”

– Tracy Thier, Senior Sales Administrator, Spirax Sarco