Group Email Management for Government, NGOs & Education

Government ministries, departments and agencies, educational institutions, and national and supranational non-governmental organizations, all need to balance accountability to their public constituency with timely response to requests for information. There’s often a need for a robust audit trail, too, which not only helps meet the requirements of regulators and oversight bodies, but provides greater transparency to the public. With Emailtopia Response, you will find:

  • Audit: everything that happens to a message, from the moment it hits your inbound mailserver, is tracked and logged. This ensures not only regulatory compliance, but also that emails do not get lost or forgotten in busy periods. Resolve any confusion about exactly what was said to whom and when, with Response’s powerful archive and search tools

  • Comprehensive reporting: measure and manage group mailbox traffic, team productivity, performance against SLAs, and more

  • Workflow optimization: ensure that messages get to the correct department or individual as quickly as possible; set up customizable standard responses to simplify and speed up replies to frequent enquiries


Emailtopia has compiled some documentation that explains in detail how Response works.


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Emailtopia Response lowers the cost of transactions involving email by streamlining, automating and personalizing the entire inbound email lifecycle for group mailboxes. This includes intelligently routing inbound emails to agents, facilitating accurate and prompt responses and providing the tools to measure and audit email interactions.

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Case Studies

We’ve added several case studies for you to look through for a more in depth idea of how Emailtopia Response has been implemented in different industries. If you’re wondering how Emailtopia could help your company, contact us today.