Team Inbox Management for Technology & Communications

In the fast-moving world of information and communications technology, there is an increasing need to effectively manage the enormous volumes of correspondence from both internal and external stakeholders. From servicing customer accounts, to relationships with government regulators, third-party service and content providers, and for interdepartmental communications, it is vital to ensure that service level obligations are met while providing excellent returns on investment in both infrastructure and human capital.  Even where omnichannel communication options are presented to your customers, the bulk of transactional information exchange is accomplished through email.

Response from Emailtopia offers:

  • Workflow optimization: Ensure that messages get to the most appropriate agents as efficiently as possible; set up customizable standard responses to simplify and speed up replies to frequent enquiries ; manage schedules for group mailboxes and individual agents

  • Integration with other systems: Response is easy to integrate with industry standard CRM and ERP systems, allowing sales, service and accounting team members to be more efficient, and enabling managers to pull reports that include data from multiple sources

  • Audit and Archive: Everything that happens to a message, from the moment it hits your inbound mailserver, is tracked and logged. This ensures not only regulatory compliance, but also that emails do not get lost or forgotten in busy periods. Resolve any confusion about exactly what was said to whom and when, with Response’s powerful archive and search tools

  • Reporting: Measure and manage group mailbox traffic, team productivity, performance against SLAs, and more.


Emailtopia has compiled some documentation that explains in detail how Response works.


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Emailtopia Response lowers the cost of transactions involving email by streamlining, automating and personalizing the entire inbound email lifecycle for group mailboxes. This includes intelligently routing inbound emails to agents, facilitating accurate and prompt responses and providing the tools to measure and audit email interactions.

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Case Studies

We’ve added several case studies for you to look through for a more in depth idea of how Emailtopia Response has been implemented in different industries. If you’re wondering how Emailtopia could help your company, contact us today.