Email Management System for the Transportation Industry

Transportation and logistics businesses rely on timely and accurate communications to thrive. From timely presentation of customs documentation to clear a shipment across a border, to responding to a customer’s request for a quote for an LTL shipment, the go-to format for any transactional communication is an email.

And time is of the essence. Minutes count when it comes to turning around a rate request or a quote; timeliness of customs paperwork is critical to clearing shipments. Oftentimes, the priority for handling a message will not be as simple as “first come, first served.” Emailtopia has even implemented custom scripts and email routing rules for some customers that prioritize messages according to the order in which shipments will arrive in port.

Emailtopia has been solving email workflow and management issues for clients in the transportation industry for almost two decades. Among many other features, Emailtopia Response provides:

  • Rules-based message distribution and workflow management: make sure the highest-priority messages are dealt with first, by the most appropriate agents

  • Comprehensive reporting: monitor and track group mailbox performance. Spot trends such as time-of-day spikes in traffic, to inform employee scheduling optimization and other tasks

  • Real-time dashboards: display real-time information to team members to highlight performance against agreed service levels, or to motivate teams through gamification

  • Comprehensive search and archive: find and track any message or conversation thread, by user, by thread reference, or by keyword search, quickly and efficiently


Emailtopia has compiled some documentation that explains in detail how Response works.


Learn more

Emailtopia Response lowers the cost of transactions involving email by streamlining, automating and personalizing the entire inbound email lifecycle for group mailboxes. This includes intelligently routing inbound emails to agents, facilitating accurate and prompt responses and providing the tools to measure and audit email interactions.

Get In Touch

Case Studies

We’ve added several case studies for you to look through for a more in depth idea of how Emailtopia Response has been implemented in different industries. If you’re wondering how Emailtopia could help your company, contact us today.