Emailtopia Customer Newsletter Winter 2019-20

Three Response tips for the holiday season

1. Adjust user and/or group mailbox schedules

Both Users and Group Mailboxes use schedules in Response. The user schedule directs when emails are assigned to users if auto-assignment like Round Robin is turned on. Group mailbox schedules are more for reporting purposes, to measure performance based on your business hours. To ensure the integrity of your Response reporting don’t forget to adjust your schedules accordingly!

Bonus Tip: if your entire Group Mailbox team is off for a holiday (for example, if your business closes down for the last week in December) then read more

Winter Holiday Notice

Emailtopia’s offices will be closed December 25th, 26th and January 1st. Please use your usual procedure for urgent or out-of-hours support.

To submit an urgent support request please send and email to support@emailtopia.com with the Response service log files for review. Please include “Urgent” in the subject line of the email.

Not sure how to get the log files, follow these steps. Read more

Custom Scripting Update

Report Automation
Do you regularly generate the same reports to check on the performance of your team or your mailbox? It’s now possible to use a custom script to generate reports automatically and deliver them to a specific inbox. Emailtopia Support can help to configure these scripts to ensure that the reports you need are sent to the appopriate mailbox on the required schedule. Read More

Winter Holiday Support

Emailtopia’s offices will be closed December 25th, 26th and January 1st. Please use your usual procedure for urgent or out-of-hour support.

To submit an urgent support request please send and email to support@emailtopia.com with the Response service log files for review. Please include “Urgent” in the subject line of the email.  Read more

Custom Scripting

Report Automation
Do you regularly generate the same reports to check on the performance of your team or your mailbox? It’s not possible to use a custom script to generate reports automatically and deliver them to a specific inbox. Emailtopia Support can help to configure these scripts to ensure that the reports you need are sent to the appopriate mailbox on the required schedule. Read More

Keep the feedback coming in! If you have any comments or suggestions for the Emailtopia team, please share it with your account manager, with Support, or by submitting a comment on our contact page.