Improving business’ customer service by tracking performance and automating email management is one fo the founding principles of Emailtopia. As a result of discussions with Load1, Emailtopia recommended its inbound email management solution, Response.
Personalized Customer Interactions
Every customer at Load1 receives personalized service at a level that feels one-to-one, even though there may be multiple agents handling a single customer. This is achieved by a variety of features in Response, which include group mailbox alias provision,built-in conversational affinity, and custom scripting.
Load1 Managers’ Favorite Reports
Emailtopia offers dozens of reports that help managers sort and analyze their performance data. Two of the most popular reports among managers are the Daily User Activity and Category Performance reports. Both reports allow managers to quickly see if there are any problems occurring and—if there are any—a simple click on the agent’s name, mailbox or category is all it takes to investigate the details.
Simple Training—Seamless Transition Going Live
Response primarily operates in the background of Microsoft Outlook and doesn’t affect the user interface; this results in a simple learning curve for agents. Additionally, Response can be deployed almost instantly—meaning there’s no downtime required and your customers won’t have any interruption in service.