Emails are transactions. Most businesses rely heavily on emails sent to group or team mailboxes. It’s important to have accurate, searchable, trackable records of transactions – whether it’s a quotation request, general inquiry, or an order confirmation.
This whitepaper explores the rise of email as a transactional platform for conducting business, and the extent to which most companies are under servicing email from their team group mailboxes. Consider how much more efficient your customer service operation could be with a properly configured system to manage inbound emails to team mailboxes.